Refund Policy

Refund Policy of the ZQRL.

Welcome to ZQRL, a SaaS product operated by NP Workspace.

This Cancellation & Refund Policy explains the terms applicable to cancellations, refunds, subscription renewals, upgrades, downgrades, duplicate payments, and payment-related issues for ZQRL paid subscription plans.

By purchasing a ZQRL subscription, you agree to this Cancellation & Refund Policy together with our Terms of Service and Privacy Policy.


1. ZQRL Subscription Plans

ZQRL currently offers the following plans:

  • Free
  • Core
  • Growth
  • Business

Core, Growth, and Business are paid subscription plans and may be available with monthly or annual billing.

The latest prices, features, usage limits, and billing periods are displayed on the ZQRL website at the time of purchase.


2. 7-Day Money-Back Guarantee

ZQRL provides a 7-Day Money-Back Guarantee on the first purchase of a paid ZQRL subscription.

If you purchase a Core, Growth, or Business plan for the first time and decide that ZQRL is not suitable for your requirements, you may request cancellation and a full refund within 7 calendar days from the date of the original purchase.

This guarantee applies to:

  • First-time monthly subscription purchases
  • First-time annual subscription purchases
  • Core plans
  • Growth plans
  • Business plans

To qualify for the 7-Day Money-Back Guarantee, the refund request must be submitted within 7 calendar days of the original paid subscription purchase.

After the 7-day period has expired, subscription fees are generally non-refundable except in the circumstances specifically described in this Policy or where otherwise required by applicable law.


3. How to Request a Refund

To request a refund under the 7-Day Money-Back Guarantee, contact:

ZQRL Support
Email: support@zqrl.link

Please provide:

  • Your registered ZQRL email address
  • Subscription plan
  • Payment or transaction reference, where available
  • Date of purchase
  • Brief reason for the refund request

We may request additional information where reasonably necessary to verify the account or transaction.


4. Subscription Cancellation

You may cancel a paid ZQRL subscription at any time.

Cancellation prevents the subscription from automatically renewing for the next billing period.

If cancellation occurs after the applicable 7-day refund period:

  • No refund will normally be provided for the current billing period.
  • Your paid subscription will remain active until the end of the already-paid billing period.
  • You will continue to have access to the features and usage limits included in your paid plan until that period expires.
  • Your account will not be charged for the next billing period after cancellation has been successfully processed.

Cancellation does not automatically result in a refund.

Refund eligibility is determined separately under this Policy.


5. Monthly Subscription Cancellation

Monthly subscriptions renew according to the applicable monthly billing cycle unless cancelled.

If you cancel a monthly subscription within 7 calendar days of your first paid subscription purchase, you may request a refund under our 7-Day Money-Back Guarantee.

If you cancel after the 7-day period, the subscription will remain active until the end of the current paid monthly billing period and no refund will normally be provided for unused days.


6. Annual Subscription Cancellation

Annual subscriptions provide access for the applicable annual subscription period.

If you cancel an annual subscription within 7 calendar days of your first paid subscription purchase, you may request a full refund under our 7-Day Money-Back Guarantee.

If you cancel after the 7-day period:

  • No refund will normally be provided for the unused portion of the annual subscription.
  • Your subscription will remain active until the end of the paid annual period.
  • Automatic renewal will be disabled after successful cancellation.


7. Subscription Renewals

The 7-Day Money-Back Guarantee applies to the initial purchase of a paid subscription and does not ordinarily restart with each renewal.

Monthly or annual renewal charges are generally non-refundable once successfully processed.

However, we will review a renewal charge where:

  • The subscription had already been properly cancelled before renewal.
  • A duplicate renewal was charged.
  • An incorrect amount was charged.
  • The renewal resulted from a confirmed technical error on our side.
  • A refund is otherwise required by applicable law.

Users are encouraged to cancel subscriptions before the next renewal date if they do not wish to continue using a paid plan.


8. Duplicate or Incorrect Payments

If you are charged more than once for the same subscription transaction, or if an incorrect amount is charged because of a verified payment or technical error, please contact us.

Once verified, duplicate or incorrect charges will be eligible for an appropriate refund.


9. Payment Successful but Subscription Not Activated

If payment is successfully completed but your paid ZQRL subscription is not activated, please contact ZQRL Support.

We will first attempt to:

  1. Verify the successful payment.
  2. Activate the correct subscription plan.
  3. Restore any applicable subscription benefits.

If we are unable to activate the purchased Service within a reasonable period because of an issue attributable to ZQRL, you may request a full refund of the affected payment.


10. Service Unavailability

Temporary outages, scheduled maintenance, isolated technical issues, internet connectivity problems, third-party service interruptions, or temporary performance issues do not automatically qualify for a refund.

However, if a significant technical failure attributable to ZQRL prevents us from providing the paid Service for an extended period, we may, depending on the circumstances:

  • Restore the affected Service;
  • Extend the subscription period;
  • Provide account credit;
  • Issue a partial refund; or
  • Issue a full refund.

Any such remedy will be determined based on the nature and duration of the issue and applicable law.


11. Upgrades and Downgrades

You may be able to upgrade or downgrade your ZQRL subscription depending on the options available in your account.

Upgrades

Where a customer upgrades to a higher paid plan, additional charges may apply according to the pricing displayed during the upgrade process.

Upgrading an existing subscription does not restart the original 7-Day Money-Back Guarantee unless ZQRL expressly states otherwise.

Downgrades

A downgrade will generally take effect according to the billing terms displayed at the time of the change.

Unused features, limits, or subscription capacity from a higher plan are not redeemable for cash and do not normally qualify for a refund.


12. Unused Features or Usage Limits

Subscription charges are based on access to the selected ZQRL plan and not solely on actual usage.

Refunds will therefore not normally be provided because a user:

  • Did not use the Service.
  • Used only part of the available monthly or annual limits.
  • Did not create the maximum number of links or QR codes available under the plan.
  • Did not consume available tracked clicks.
  • Did not use certain features included with the subscription.

Users are encouraged to evaluate ZQRL using the Free plan before purchasing a paid subscription.


13. Account Suspension or Termination for Policy Violations

Refunds will generally not be provided where an account is suspended, restricted, or terminated because of a violation of our Terms of Service, including use of ZQRL for:

  • Phishing
  • Malware distribution
  • Fraud or scams
  • Spam or abusive activity
  • Illegal activities
  • Intellectual property infringement
  • Platform abuse
  • Attempts to compromise ZQRL systems
  • Other prohibited activities

This does not limit any rights that cannot legally be excluded under applicable law.


14. Promotional or Discounted Subscriptions

Subscriptions purchased using promotional, introductory, discounted, or launch pricing remain subject to this Cancellation & Refund Policy unless different refund conditions are clearly disclosed before purchase.

The amount refunded for an eligible transaction will not exceed the amount actually paid by the customer.


15. Refund Processing Timeline

Once a refund request has been reviewed and approved, ZQRL will generally initiate the refund within 5–7 business days.

Refunds will normally be returned to the original payment method used for the transaction.

After a refund has been initiated, additional processing time may be required by the payment gateway, card network, bank, UPI provider, or other payment service provider before the amount appears in the customer's account.

These external processing times are outside ZQRL's direct control.

If an approved refund is not reflected after a reasonable period, please contact us with the relevant transaction details.


16. Payment Gateway

ZQRL may use third-party payment service providers, including Razorpay, to process subscription payments.

Payment processing and the time required for a refunded amount to reach a customer may also be subject to the policies and processing timelines of the applicable payment provider and financial institution.

ZQRL does not control banking or card-network processing times after a refund has been successfully initiated.


17. Chargebacks and Payment Disputes

If you believe you have been charged incorrectly, please contact ZQRL Support before initiating a chargeback or payment dispute.

We will make reasonable efforts to investigate and resolve legitimate payment issues.

Submitting a fraudulent, misleading, or abusive chargeback may result in restriction or suspension of the associated ZQRL account where permitted by applicable law.

Nothing in this section prevents customers from exercising rights available to them under applicable payment or consumer-protection laws.


18. Free Plan

The ZQRL Free plan does not require a subscription fee and therefore is not eligible for monetary refunds.

Any transition from a paid subscription to the Free plan will be handled according to the cancellation terms applicable to the paid subscription.


19. No Physical Returns

ZQRL is a digital Software-as-a-Service platform.

We do not sell or ship physical goods as part of ZQRL subscriptions. Therefore, there are no physical products to return.

Digital-service delivery is addressed separately in our Shipping & Digital Delivery Policy.


20. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time to reflect changes in our:

  • Subscription plans
  • Billing practices
  • Payment providers
  • Service functionality
  • Legal or regulatory obligations

Any updated Policy will be published on the ZQRL website with a revised effective date.

Changes will not retroactively reduce refund rights that applied to an eligible transaction at the time of purchase where prohibited by applicable law.


21. Contact Us

For subscription cancellations, refund requests, duplicate payments, billing problems, or other payment-related questions, contact:

ZQRL Support
A product operated by NP Workspace

Email: support@zqrl.link
Website: https://zqrl.link